Customer Focus in Business

Understanding that a customer has needs when using a good or service can allow a business to identify marketable opportunities for increasing profitability or maximizing revenues. For a large portion of customer focus, its about communication. A customer focused approach can be adopted by many aspects of a business, such as; Sales Management Location Customer Service Marketing Growth and Extensibility Many customers will have different needs and goals and there are many aspects to a business that may need to change to adopt a customer-first approach, but the payoff is; High Customer Retention Long Term Commitment Greater Profitability Greater Customer… Continue reading Customer Focus in Business

Business Processes Re-engineering

When a business grows and adapts it often requires a lot of overhauls, both physically and digitally. Processes that previously worked or were effective for purpose are no longer so. Because of this a business will re-engineer part of its business processes to adapt. Reasons Why a Business May Adapt its Processes A business may change the way it functions for many reasons, The business is expanding and it’s old process needs to handle the additional capacity or machinery. The function the old system used to serve has been superseded or removed from the business process as it is no… Continue reading Business Processes Re-engineering